There Was a Problem With the Update Xbox One Try Again

Even with the arrival of the Xbox Series X and Series South, the most mutual Xbox I issues live on. Microsoft'due south contribution to the 8th panel generation saw several revisions, each fixing previous bug and introducing problems of their own. In this guide, we'll guide you through issues you might encounter and how you can solve them across all of the console revisions.

Information technology's possible that the issue you're having isn't on the dorsum of your Xbox One, though. If you don't see your problem listed beneath, make sure to check our Xbox series X troubleshooting guide and our list of common Xbox Alive issues.

Getting in impact with Microsoft

We recommend using Microsoft's website to register your Xbox One. Doing so will expedite any issues that are withal covered under warranty. Registering your console besides lets you come across your warranty condition. If your console is under warranty, repairs are free.

Stuck on splash screen

When fully booting, the Xbox One can take a long time — upwardly to 10 minutes, in fact. We're referring to turning on your Xbox One from being completely powered off, non from residual manner. When booting, a green screen with the Xbox logo volition hang for a few minutes earlier the UI comes upward. If y'all've been waiting 10 minutes or longer, y'all'll demand to perform a hard reset.

Possible solutions:

Earlier getting to the hard reset, notation that doing so will erase all accounts, salvage data, and any other data stored on the arrangement. If you lot're an Xbox Live Gold member, your save data is probably in the cloud. If yous haven't had a chance to sync information technology yet, endeavor powering down the console by property the Xbox push on the console for 10 seconds. Then, if y'all take access, sync or back up your relieve data before performing the reset. Otherwise:

• Ability down your Xbox One by holding the Xbox button for ten seconds. Once powered downwards, hold the sync, eject, and Xbox button on your panel until you hear ii beeps (around ten seconds). Release the buttons, and you'll see a manufactory reset menu. If you accept an Xbox Ane South without an eject button, the sync and Xbox push button will work.
• Error codes E100, E200, E204, E207, E101, E102, E106, E203, E208, and E305 signal that you may need to perform an offline organisation update. Yous tin can find total instructions on the Xbox website. In brusque, though, you lot need a USB stick formatted to NTFS, the same file system Windows uses. Download the update file from the Xbox website previously linked, and copy the $SystemUpdate file to the NTFS-formatted USB drive. Squirt the stick. Dorsum at your Xbox One, perform the aforementioned button combination described above to kick into the troubleshooting menu. Plug in your USB stick and select Offline Organization Update.

Disc drive makes grinding audio

This trouble is something that a number of Xbox Ane users have reported, but thankfully, they as well written report that it doesn't actually damage the disc. When you put a disc in the panel'south optical bulldoze, it makes a grinding sound. An mistake bulletin then reads, "Pitiful we can't play that disc. Try an Xbox One game, music CD, or a movie on a Blu-ray or DVD." Thankfully, the effect is only present on the original Xbox Ane.

Possible solutions:

Microsoft has addressed this particular issue multiple times and confirmed that owners can return the hardware. Yous can always effort to repair it yourself if yous are familiar with optical drives, just you'll void your warranty in the process. If y'all are suffering from this problem, your options are limited.

• Return the hardware to where you purchased it. Microsoft addressed this problem with launch units by giving out free games to those affected. It doesn't announced that the promotion is notwithstanding agile, just if you lot're hearing grinding in the disk drive, you tin nevertheless probably return your console. If buying secondhand, always make certain to check the disc drive.
• Contact Microsoft directly using i of the contact methods higher up. The visitor's support team is arranging replacements, and in some cases will ship a new console with a game of your choice to you lot before you send your organisation in.

Xbox Ane won't update

Some users accept reported issues during the mandatory update phase. When this occurs, the Xbox One won't be able to access the majority of Xbox One features.

Possible solutions:

This could exist an issue with the Xbox One, a problem with your internet connection, or even something on Microsoft'southward end. Regardless of the cause, the result is a system that doesn't work properly. Before y'all contact Microsoft, there are a few steps you should effort first.

• Cheque your net connection. Obvious maybe, only any connection interruptions could derail the entire process.
• Try once more later. If you are having an issue with downloading the update, information technology may but be a trouble on Microsoft's end, including besides many users trying to update at one time or server maintenance. Give it an hour or two. If the issue persists, check the Microsoft Live Status page. If there is a known outcome on its finish, Microsoft will take a status alert.
• Check your hardware. Once again, an obvious one, just if you are using the wireless connection on the Xbox I and receiving an error, try a wired connection via Ethernet.
• Cycle your Xbox I. Hold down the ability button for v seconds until it shuts down, then unplug the organization and expect xxx seconds. Plug it dorsum in and turn it on. This clears the cache and resets the network card.
• If you are receiving a specific error message regarding updates or an online connection in full general, refer to Microsoft's network connection fault list.
• If the update yet won't download, information technology's fourth dimension to contact Microsoft.

Xbox Ane won't power on

Another issue being reported by users is that the system won't power on, or if information technology does, it is for a limited time just and and then rapidly shuts off. This could exist the panel itself, but it is more probable the ability brick. Information technology could also be the internal power supply.

Possible solutions:

The outset step is always to simply check to make certain everything is continued properly. One time that is done, the next step is to verify that your power brick is working properly. All Xbox One power bricks take a lite on them to signify they are receiving electrical electric current. If yous come across a solid white or solid orange light, the power supply is working properly. If in that location is no low-cal or it flickers, it needs to exist replaced. Before you contact Microsoft though, effort these quick fixes.

• Make sure it is not the outlet you are connected to. Plug something else in, or try plugging the power supply into some other outlet.
• If the power supply isn't receiving electric current, information technology's defective and needs to exist replaced. If you registered your console, you tin can lodge a new power supply online.
• If the power supply is working but the Xbox One still isn't powering up, contact Microsoft direct, equally it may be a defect with the system.
• If the controller isn't powering on your console, effort pressing the power button on your panel directly. Occasional syncing problems tin cause this to occur.
• The trouble could as well be completely unrelated to your console. Intermittent issues with Xbox Live has resulted in some users seeing black screens when attempting to turn their systems on. Some have found success in disconnecting their cyberspace in order to nevertheless play games, but the simply other solution is to await for Microsoft to resolve its own server problems.
• You can reset the internal power supply if everything else is every bit it should be. To do so, power down your console and unplug it from the wall. Wait at least 10 seconds — you tin look longer, and we recommend doing then — before plugging it dorsum in.

Xbox One powers downwardly unexpectedly

A small number of users have reported that their Xbox One is turning off unexpectedly. This is a split up issue from the organisation non powering up.

Possible solutions:

This may be a malfunction, but there are other causes that anyone can fix. Earlier y'all rush off to contact Microsoft and tell them your console is cleaved, try these steps to see if the outcome can exist resolved on your end.

• Bank check the ventilation on the organization. If it is overheating, yous should get a warning bulletin earlier the organization shuts down. If you do, turn off the console and wait at least an hr. Make sure the Xbox I has enough ventilation and try again. If this persists, contact Microsoft.
• Check the light on the power brick. If you observe the light is flickering or black, and then this is most probable a power issue.
• Check to see if your Xbox One is set up to turn off automatically. Head to Settings, then select Ability & Supply, so cull Turn Off Later on. Choose the Don't Turn Off Automatically option and you are set.
• Brand certain the Air-conditioning outlet your Xbox One is plugged into is functioning properly.

Your Goggle box isn't displaying the best resolution

Microsoft has confirmed that some users may have an outcome with the Xbox One automatically detecting the proper brandish resolution.

Possible solutions:

This is actually an easy fix, only information technology requires a few steps:

• From the Xbox 1 dashboard, hit the Menu button to bring up the Settings. Select Display & Sound, so select TV Resolution and cull the proper setting.
• If you take a relatively new TV, make sure your set has the about recent firmware. Refer to your Goggle box owner's transmission if yous aren't sure how to do this.
• If you are still having display issues, effort a different HDMI cable. This may not help, simply the next step is contacting Microsoft.

Audio is not working properly

There are a few known issues with the audio settings of the Xbox One. Thankfully none of them seem to be due to the hardware itself, and then there are possible fixes you should try earlier contacting Microsoft.

Possible solutions:

The issue with the sound could be ane of several things, ranging from a software setting to faulty connections. The bad news is yous may demand to purchase a new cable or two (or call Microsoft and look for a replacement), merely the good news is that it may be as simple equally changing your options.

• The first footstep should be to go into the Settings and select Display & Audio. From there, cull the option that reflects your organization — either HDMI or Optical — and then select the audio format that suits your system. If you don't know, select Stereo Uncompressed.
• Permit's assume you've confirmed everything is continued properly. If you are nevertheless having problems, it may so exist a matter of a faulty optical or HDMI cable. Replace it and run into if that fixes it, merely keep your receipt. If it doesn't piece of work, you can always return the cable after contacting Microsoft.
• If you lot are connecting your Xbox to a cable Tv box, unplug everything — the Xbox One and the cable box — and then wait 30 seconds for the cache to clear.
• Some cable boxes have unique audio settings. Cheque with your cable provider to come across if they tin can help.

Games won't install

All Xbox One games need to be installed. This process happens in the background, and gamers tin generally start playing the game as the installation is ongoing. Some users accept reported that the installation process is freezing, often at 0%, which ways the game won't play at all.

Possible solutions:

This could be an issue with the optical drive, the disc itself (assuming information technology is disc-based rather than downloadable), or a network connectedness. It may require a telephone call to Microsoft, but at that place may be an easier fix.

• The kickoff thing you should exercise is make sure your panel is updated with the about recent Microsoft patches. If your organisation is offline, connect (bold you have the ways) and let the console do its thing.
• If you are online, the consequence may be your connection to Xbox Live. First, unhook your Ethernet cable, or if you lot are using a wireless connection disable it through Settings. Then concord downwardly the power push button for 10 seconds. Restart your arrangement, merely don't connect online. If the installation begins normally, you should then be able to reconnect to Xbox Live without result. If the problem continues though, contact Microsoft.
• If information technology is just one game, assuming it is installing from a physical disc, make sure the disc is clean and undamaged. If in that location is a noticeable bit or scratch, yous may need to return the game itself.

Controller non syncing

Possible solutions:

Y'all may have a controller go rogue over the course of your Xbox Ane's lifespan. Xbox forums take identified plenty of issues especially with connectivity and globe-trotting. In that location are several easy methods that could perhaps assist you sync an Xbox I controller. In both cases, you'll want to make sure your controller is updated.

• For disconnecting controllers, you'll want to make sure your controller has performance batteries then endeavor restarting the console. If this doesn't fix anything, make sure that you're within the range of the Kinect. Every controller is equipped with 2 infrared lights that light upwards when your controller is out of range and is trying to reconnect. Obviously, making certain you're within range is essential to making your controller work.
• For drifting controllers,brand sure your controller is updated and has fresh batteries. Then, power down and unplug your console. This volition empty your cache. Await a few minutes then restart your console. If the problem still remains, you tin asking to supervene upon your controller through Xbox'south online service center.

Xbox One cannot properly read discs

While it isn't every bit disturbing as hearing a disc grinding in your console, an Xbox One that doesn't read discs is not platonic, peculiarly if your library primarily consists of physical games. Some users take reported consoles that fail to read sure games, or fifty-fifty have a widespread trouble with reading all discs.

Luckily, isolated disc errors aren't always brought on by damaged discs, and if your disc drive is having bug reading your games, information technology doesn't necessarily mean your console is shot. If neither of the solutions below work, however, y'all may need to phone call Microsoft or accept the disc in question back to your retailer if it's under warranty.

Possible solutions:

• For isolated disc read errors, ensure that the disc is not scratched or smudged. Minor cosmetic scratches are usually okay, only deep scratches often indicate serious, possibly irreparable damage. Employ a soft, slightly damp cloth to clean the disc of smudges. A microfiber cloth is platonic. Believe it or not, ridding your disc of fingerprints can go a long fashion toward a successful gaming session. If your Xbox One still won't read the disc after you've cleaned it, try inserting it into another console if you accept access to one. From there, y'all tin can larn if the disc is truly lacking or if your panel is the culprit.
• Forwidespread disc read errors, it'southward possible that the disc is not going far plenty into the console for the laser to read it. First, eject the disc. At present, if your panel is on an amusement heart, you need to advisedly motility information technology to an open surface area — just brand sure all cords and cables remain plugged in when doing so. With the console on, tilt your console from the front to a 45-caste angle. While property information technology there, insert the disc. This allows the disc to more easily motion into its designed position. Instead of an error message, your game should begin to boot. Because the Xbox One uses a feeding machinery instead of a tray, the drive may take a difficult fourth dimension pulling the disc far plenty back to be properly read it as time goes on.

Games frequently freeze or crash

Even high-tech pieces of hardware suffer slowdowns and crashes, but it is aggravating, especially when yous're at a pivotal point in a game. While crashes may be related to the bugs of an individual game, or, in some cases, because of server bug, users take reported intermittent freezing and crashing during regular gaming sessions.

Possible solutions:

Freezing or crashing could be caused past a myriad of reasons, but in that location are ways to go dorsum in the game quicker and peradventure deter hereafter hiccups from happening as often.

• If a game freezes, try pressing the home push in the middle of your controller to return to the dashboard. Then, with the cursor still on the game icon, press theCarte du jour button (the one with three horizontal lines), and navigate to quit. This is a quicker method than restarting the panel or going through the trouble of selecting some other game just to quit out of a frozen one.
• If yous're experiencing persistent freezing, a power cycle may exercise the trick. Printing and hold the power push on the console for at to the lowest degree 5 seconds. Ensure that the console has been powered down for at to the lowest degree 30 seconds, and then agree the home button on the controller to turn your console back on. Your console will take longer to boot upwardly, merely this may gear up the result.
• If you lot're dealing with persistent freezing or crashing while playing a specific game, deleting and reinstalling the content in question may correct the problem. Go to your applications and navigate to the game that'southward giving you trouble. Afterward, press the habitation button and choose Uninstall. After you uninstall the game, only navigate to your uninstalled applications in your library, and reinstall the title. Wait for it to install and run into if reinstalling the game rectifies the event.
• If none of these methods work, you tin reboot the console'due south resolution settings. If you lot have a disc in the console, remove it. Then, printing and hold the power push button on the panel for five seconds. After the console light is no longer flashing, printing and hold the power push button and the disc eject push at the same time.
  • Wait for it to beep twice — this may accept equally long as 10 seconds. Make sure your tv set is set up to AV output, every bit this push button combination alters the display resolution. When your console boots up, don't be alarmed by the lower resolution.
  • Go toDisplay and Sound in your console settings. The resolution will be 640 x 480. Alter the resolution to either 1080p or 720p, whichever your TV supports. If information technology's 1080p, change the video allegiance back to 50Hz. If information technology's 720p, change the video allegiance to 24Hz. Subsequently, insert the disc and your game should run without a hitch.
• The problem also could lie in the game itself. Certain titles, including Borderlands 3and Phone call of Duty: Modern Warfare, have been known to cause hard crashes on Xbox I Ten. An update to the game itself will be required to address these.

Cannot connect to network or Xbox Live

Xbox Live occasionally goes down, sure, just sometimes network and Xbox Live problems ingather up randomly.

Possible solutions:

At that place are multiple means to troubleshoot your console's online status at abode. Commencement, bank check the status of Xbox Live to ensure that there aren't any global issues plaguing connectivity. When you cannot connect to Xbox Live, your console will also try to troubleshoot your issue with an mistake message. These connection problems tin be caused by a multitude of issues.

• If your console won't connect to your network, merely all of your other devices are connected to the internet, you can try a power cycle. Press and hold the power button on your console for at least v seconds. In one case the console is completely off and the Xbox logo is no longer flashing, printing and hold the dwelling house button on your controller to power information technology dorsum on.
• Turn off your console, and so reboot your modem and/or router. Afterwards your home network has completely rebooted, power the console on and see if you tin connect.
• If yous're having issues with Wi-Fi, try connecting your console to the internet via an Ethernet cablevision. If your console connects, then yous may need to update your router'southward firmware. Check your router'southward instructions for how to update your firmware. (Many routers feature an abridged guide on the device). Follow the steps, and and then power your console on and encounter if you can connect wirelessly.
• Even if you aren't online, your Xbox will automatically sign in to your main business relationship upon powering on. This means that you lot can but sign out and sign dorsum in, which should prompt your Xbox One to connect again. Sometimes, this will solve your issue.

Kinect doesn't pair with console

Microsoft has discontinued the Kinect for Xbox One, as well equally the adapter that immune Xbox One S and Xbox 1 X users to plug it into their new machines. Nevertheless, it's still technically supported by the panel, and legacy users can meet issues with the peripheral not beingness recognized properly by the arrangement.

Possible solutions:

Microsoft has confirmed to several customers that the upshot is with the Kinect, and not the Xbox One itself. If that is the case, it at least ways you lot may not take to send your entire console in, but replacement Kinect sensors are getting quite expensive on the reseller market.

• It should get without proverb, but make sure the Kinect is physically connected to the Xbox One. Assuming it is, brand certain the connection is gratis of any obvious harm.
• Try cycling your system. Turn off the Xbox One by belongings the power cord for five seconds, unplug the AC string and the Kinect cord, then wait 30 seconds. Plug everything in and endeavor again.
• Contact Microsoft direct and arrange for a replacement Kinect.

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Source: https://www.digitaltrends.com/gaming/common-xbox-one-problems-and-how-to-fix-them/

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